FAQ | Newcastle Electricians

Newcastle Electricians

FAQs

electrical services for homes and businesses – done properly

We handle everything

from small repairs to complex commercial work. You’ll get clear communication, compliant workmanship, and a job finished neatly and safely.

GET IN TOUCH

GENERAL

Are you licensed and insured?

Yes. all work is completed by a licensed electrical contractor and carried out to current NSW requirements and standards.

What areas do you service?

We’re based in Gateshead and service Newcastle, Lake Macquarie, and the Hunter Region.

Do you offer 24/7 emergency call-outs?

Yes. If you have an urgent issue (power loss, burning smell, sparking, repeated tripping), contact us straight away.

How quickly can you attend an emergency?

We aim to respond quickly – typically within an hour for electrical emergencies, depending on location and current workload.

PRICING & QUOTING

Do you provide upfront quotes?

Yes, where the scope is clear. If the issue needs diagnosis first, we’ll start with a service call and talk you through the options before repairs.

What if you find additional issues on site?

We’ll explain what we’ve found, why it matters, and provide clear options. No surprise work.

WORKMANSHIP & WARRANTY

Do you guarantee your work?

Yes. We offer a lifetime warranty on workmanship. Products are covered by the manufacturer’s warranty.

What happens if something stops working after the job?

If it’s related to our workmanship, we’ll return and fix it. If it’s a new issue or unrelated fault, we’ll explain it clearly and quote accordingly.

SAFETY & COMPLIANCE

Can you check or sign off DIY electrical work?

For safety and compliance reasons, we don’t energise or certify DIY electrical work without corrections being completed to standard.

Do you do switchboard upgrades? How do i know if i need one?

Absolutely. Common signs include ceramic fuses, frequent faults, overloads, and outdated safety protection. We can assess your setup and recommend the right upgrade.

CCTV

What CCTV systems do you install?

We typically install Dahua systems for reliable performance and smart detection features.

Can i view my cameras on my phone?

Yes. We can set up remote viewing and ensure the system is configured properly.

Tell us what you need done

We’ll recommend the safest, and most efficient way forward